| Wednesday, June 13, 2012 |
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SESSIONS I
10:45 am - 12:00 pm
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Startups
Intro for Startups
Moderated by USIndoor Consultants
Gain an approach for beginning and carrying out the process of starting an indoor sport facility or conversion project, as well as for meeting experienced operators and vendors and getting the most out of your conference experience.
Owner/Executive
Roundtables: Powerful Profit Centers
Moderator, TBD
Each indoor sports business evolves in its own way. Still, there's much we have in common, and most of us continue to seek ways for maximizing the utility of our structures. Share ideas and learn from others in this session about what's worked and has not, and maybe find the next difference-maker in your formula for success and profitability.
Owner/Manager
Roundtable, Measures of Success
Hank Aldrich, Moderator
How can a good sports facility become great? Taking its cue from the principles discussed in the book by Jim Collins, participants will exhange their approaches and ideas in several mini-roundtable sessions targeting a varitey of topics. Participants will leave with a better understanding of how to be great, plus a set of action items.
Manager/Staff
Getting Along 101 (w/ your owner)
Roundtables, Moderator, TBD
What do employees do when their vision and motivation does not intersect with those of the management. This session will cover how owners want you to think about the workplace, them and yourself. Other topics will include communication essentials, strategies and ways to improve morale and understanding across an entire organization.
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SESSIONS II
1:30 pm - 2:45 pm
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Startups
Feasibility and Business Planning
Jason Clement and Eric Sullivan, CAO
Your feasibility study is vital to the financing, design, and marketing strategy for your new facility. This session addresses the drivers to facility success and top reasons why some facilities fail. You will learn how to maximize facility usage, build important alliances, leverage government support, and prepare for bank financing presentations.
Owner/Executive
Product Mix: Off-Site Programs
Andy Barney
Learn how to parlay your existing indoor programs and resources into a full-service operation, including pre-school and daycare elements, club and camp components, and outdoor leagues and tournaments. The unique approach outlined will challenge you to open your mind beyond the walls of your existing facility and into the realms of player development, customer satisfaction and business reach and potential.
Owner/Manager
Legal Risks Workshop
John Wolohan, Esq.
Attorney and professor John Wolohan brings current case law and experience to the fore, helping attendees assess their own facilities' exposure to risk and explore specific measures for improving controls. The program condenses many of the techniques and research spearheaded by Syracuse University's graduate program in facility management and compliments measures endorsed by USIndoor's own Insurance Program.
Manager/Staff
How to Sell When You're Not a Salesperson
Sam Caucci, Sales Huddle
A facility's staff, coaches, and managers are the people who "sell" your non-prime time space, leagues and tournament participation. This interactive session is designed to dispel the "used-car salesman" myths of selling and replace those with best practices that anyone can employ immediately.
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SESSIONS III
3:00 pm - 4:00 pm
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Startups
Financing Methods
Jim Cline, CAO, with Sharun Murff (SBA)
This session will explore the steps needed to secure commercial, investment and SBA financing for your new sports facility. The topic will cover the critical processes and priorities in getting functional and sufficient financing. Many tips will be presented as well as the potential traps. Save yourself a lot of frustration and time by learning to develop a financing plan that will make your business successful.
Owner/Executive
Best Hiring Practices
Pete Spanos, CAO, and John Spanos
Your success depends on the service delivered by your support team, particularly those closest to the customer. At times, they may confuse and frustrate you with their attendance, attitude and appearance. However, when you tap into the enthusiasm that they CAN deliver, they will excel at work and increase their contributions. Here we will discuss a variety of techniques for screening quality job applicants, training full- and part-time staff, providing periodic formal evaluations and motivating staff to represent you in a manner you can be proud.
Owner/Manager
Reporting Structures and Job Descriptions
Mike Weis, CAO
Reporting structures are more than just a balanced organizational chart. It's about the communication, accountability and responsibility that lead to a successful operation. This session will discuss both placing the right task with the right people in a balanced manner and having a clearly written roadmap well enough defining everyone's duties and role.
Manager/Staff
Running a Successful Camp Program
Dale Moulton
From marketing to implementation, what is the best way to structure camps and clinics? Through experience and idea exchange, this session will cover how facilities can maximize the benefits from these far-reaching, and generally underutilized programs.
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| Thursday, June 14, 2012 |
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SESSIONS IV
9:30 am - 10:30 am
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Startups
Construction Process
Norm Gill
Balancing investment vs. profitability....to renovate or to build?....what is the TOTAL facility cost?.....How long will it take, really!?.....WHO needs to be in on the project?....Dealing with local authorities and codes!.....How does form relate to function..to profitability? Get answers to tough questions and learn how to maximize relationships with contractors and suppliers.
Owner/Executive
Motivational Tools & Techniques, Incentive Plans
Panel: Bill Parisi, Teresa Federspiel, CAO, TBD
Titles, money, benefits, compliments or something else--This session examines the use of a variety of tools motivating managers and staff. Participate in an engaging discussion about bringing out the best in your employees, in you, and in your business, while improving morale and communication and positively impacting customers.
Owner/Manager
Understanding Financial Statements and Budgeting
Satish Patel, CPA
Do you know how the distinct areas of your business are performing? Having your finger on the financial pulse of business intelligence is critical for assessing where your business is strong, where it is weak and what are those determining factors. While focusing on financial statements and budgeting, this session will also cover key performance ratios and other indicators.
Manager/Staff
Getting Even More from Maxed Out Leagues and Programs
Elaine Mathews
Congatulations! Your leagues and programs are running at full occupancy ... or are they? This lively session will examine ways to capitalize on your customer base and capture additional revenue through means and financial analyses you may not have considered.
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SESSIONS V
10:45 am - 11:45 am
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Startups
Human Capital
Jim Cline, CAO
You've heard the concerns: The hours are too long, the bosses are too demanding, the staff is unhappy and turning over too quickly. This session will explore two inter-related management issues that can propel or destroy a commercial sports facility: staff integration and management power-sharing. The first issue concerns assigning staff to overlapping duties intended to allow workers to interact efficiently. The second is the tendency that has owners, managers, and staff at odds over cumbersome management roles and styles and unrealistic expectations.
Owner/Executive
Financial Metrics--Industry Financial Survey Advised (SURVEY)
Return Survey by 4/30.
Bryan Finnerty
Numbers don't lie, but what can they tell us? This session will provide an in-depth look at analytical tools and benchmarking that can be used for examining your organization's profitability, utility and stability, as well as review comparative figures of those having completed USIndoor's Annual Industry Survey. (Click the Survey link above to get the most out of our session!)
Owner/Manager
Financial Resources and the Small Business Administration
Sharon Murff, SBA
These days, practically every young or growing business needs needs outside financing to expand and become more profitable.This insightful discussion, lead by Sharon Murff of the Small Business Administration, will delve into (a) the spectrum of institutional resources available to grant financing, (b) their advantages and disadvantages, and (c) the analysis, documentation and mindset required for dealing effectively with each.
Manager/Staff
Social Media Workshop
Pat Hade
This session will focus on the fundamentals of social networking. If your organization does not have a social media strategy, this is a great session for beginners who need to know where to go, how to get started and learn the differences in services like Facebook, LinkedIn and Twitter. Participants will leave this session with an implementation plan for their facility.
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SESSIONS VI
1:45 pm - 3:00 pm
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Startups
Risk Management & Insurance
Mark Grossman
Discussion will center on satisfying insurance needs without the headaches, so that you can concentrate on growing your business. Specific coverages and topics will include: General liability, participant legal liability, sexual abuse and molestation, claims management, loss of income, crime, referees and workers compensation, camps, tournaments, and special events.
Owner/Executive
Open/TBD
Owner/Manager
Optimizing Business Performance
Jason Clement, Eric Sullivan, CAO
Whether you've just opened your doors or you've been open for a number of years, this session can help you uncover numerous and more efficient and effective ways to enhance revenue generation, bolster sales, reduce expenses, manage staff, and effectively manage your key performance indicators and reports.
Manager/Staff
Successful Indoor Tournaments
Panel: Andy Barney, Arnold Zirkes, Meir Cohen
Tournaments can be a lucrative way to bolster your bottom line--both directly and indirectly. This session will delve into ways to your tournaments can have more immediate and long-term success through timing, advertising, pricing and other promotional and marketing strategies.
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SESSIONS VII
3:15 pm - 4:15 pm
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Startups
Wrap-Up: Marketing, Management Software, Questions
Panel: USIndoor Consultants, Spencer Perry, Arnold Zirkes
Presenters will wrap up discussion on lessons learned in financing, building, and operating a successful commercial indoor sports facility. Their experiences with practices that work, as well as some that failed, will assist potential commercial sports center owners get started in a profitable direction and make critical decisions. "Final Thoughts" will include time for questions.
Owner/Executive
Business Valuation, Sale & Acquisition Strategies
Don Crowe, CAO, Tarn Sublett
This session will help focus an objective eye on valuing your business. Similar concepts can be applied to acquisitions and sales.
Owner/Manager
Everything but Soccer
Damon Daniels
In this lively roundtable session, groups will discuss what working in specific activity areas and sports, other than soccer, and what's not. Participants are encouraged to bring questions, ideas and best practices to share.
Manager/Staff
Customer Marketing, Group Sales Methods
Panel: Andy Barney, Teresa Federspiel, CAO, TBD
Who couldn't use more customers? This session will examine ways to conduct effective customer marketing, including for group sales.
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