Certified Arena Operator

Candidates who earn the "Certified Arena Operator" credential attend and complete an intensive two-day curriculum presented by USIndoor at its annual national conference and pass a written exam.

Once certified, CAOs retain their certification so long as they earn continuing education units by attending USIndoor's Annual Conference at least once every other year and by paying prescribed dues for any year they do not attend. Under special circumstances, CAOs may apply to USIndoor to obtain a requisite number of CEUs in place of attending a Conference. Examples of additional ways to earn CEUs are set forth below.

Individuals whose CAO credentials have expired must again complete the curriculum and written exam at USIndoor's annual conference to regain the credential.

To attain their certification, CAOs must complete a take-home exam within the prescribed time.

Annual Fee

The annual certification fee is $150, subject to USIndoor's annual review. Annual certification fees are waived for attendees of USIndoor's annual conference or of the two-day intensive CAO class during the period just completed. In rare instances, USIndoor may grant honoraria, based on its discretion.

Record Keeping

USIndoor will endeavor to maintain records of education units earned by CAOs. The ultimate responsibility, however, shall rest on the individual to maintain certified records and submit proof, as USIndoor may request.

• Maintain exemplary standards of professional conduct.
• Actively model and encourage the integration of ethics into all aspects of my professional engagements.
• Discharge my duties in accordance with all applicable laws and regulations, and encourage others to do the same.
• Strive to advance my knowledge and achieve higher levels of excellence in leadership and facility management.
• Communicate all relevant knowledge I may gain to my superiors in my employment.
• Maintain the confidentiality of all privileged information, except when so doing becomes an ethical or legal breach of conduct.

• Serve all customers and suppliers fairly, holding foremost the interests of my employer and its industry.
• Never use my position for undue personal gain.
• Promptly and completely disclose to appropriate parties all potential and actual conflicts of interest.
• Encourage colleagues and staff to participate in leadership activities of my employer and its industry.
• Actively advance, support, and promote USIndoor membership and involvement in the profession of facility management through word and deed.